Support
Last updated: October 29, 2026
Need help with Spanlines on the web or in the mobile app? Write to us and a real person will answer. Below you'll also find answers to the most common questions.
Contact us
Email cto@spanlines.com. We answer on business days, as soon as possible.
To help us solve it faster, include: your company's name, the email you sign in with, your device (iPad, iPhone or Android phone), what you were trying to do, and a screenshot if you can.
I can't sign in
Check that you are using the email your company invited, and that you accepted the invitation from the email you received. If you forgot your password, ask your company's administrator or write to us from that email address.
The app tells me to use the web
The mobile app is for field workers and supervisors. Administrator and manager accounts work in the web application: open spanlines.com and sign in from there.
I lost my phone or tablet
Let your company's administrator know, or write to cto@spanlines.com, and we will help close the session on that device. Your password is never stored on the device.
Questions about an assignment, an invoice or a payment
Your company assigns the work, approves invoices and sets the rates. For questions about what was assigned to you or how much you will be paid, talk to your supervisor or administrator first.
Deleting your account
To delete your account and personal data, follow the steps in our Privacy Policy, under "Deleting your account".